PAYBACK India Eyes Partnerships in High-Frequency Consumer Segments in 2020
In active discussions with brands in Neighbourhood grocery, Food-delivery, Cab hailing, OTT & streaming media, Quick-Service-Restaurants, online travel tech and Wallets, among others
PAYBACK has seen shopping ticket size values for members at 45%-55% higher compared to non-members and buying frequency grown multi-fold
PAYBACK India, the country’s largest multi-brand loyalty program, this year, plans to strengthen its partner network multi-fold and is in talks with numerous high-frequency transaction segments. As part of the overall strategy, PAYBACK will also be focusing to step up its member base, which is already at over 100 million and create deep engagement with members, leading to business growth and customer loyalty.
Talking about the expansion plans for PAYBACK in 2020, Gautam Kaushik, MD & CEO, PAYBACK India, says, “With a focus on increasing the engagement frequency of our members and see new enrolments on the loyalty platform, we are looking at high-frequency transaction segments and are in active discussions with brands in Neighbourhood grocery, Food-delivery, Cab hailing, OTT & streaming media, Quick-Service-Restaurants, online travel tech and Wallets, among others. This will increase the partner network and deepen customer engagement.”
He further added, “We are going to make a slew of announcements on this front in the coming quarters. PAYBACK generally brings on board the top two to three merchants across categories.”
As part of measurable metrics to track effectiveness of a loyalty program, PAYBACK has seen shopping ticket size values for members at 45%-55% higher compared to non-members. Moreover, the buying frequency of members have grown multi-fold and loyalty points redemptions increased in 2019 as consumers beat slowdown by encashing deals to make shopping pocket-friendly.
Mr. Gautam Kaushik MD & CEO, commented, “An integrated loyalty program that focusses on providing a delightful experience and leverages consumer insights could account for 50-60% of the overall sales of the retail brand, which has been amply demonstrated in many of the PAYBACK brand partnerships.”
Having been in the Indian market for a decade, and GMV exceeding ₹1-lakh crore, PAYBACK continues to achieve profitable growth for partners and for the program.
About PAYBACK India:
PAYBACK is India’s largest multi-brand loyalty program offering its 100 Million+ members multitude of benefits. It has over 100 partners including affiliate brands participating in the PAYBACK Network across categories, in-store as well as online, namely American Express, ICICI Bank, Big Bazaar, Central, Home Town, Brand Factory, HPCL, TripAdvisor, Bookmyshow.com, Amazon, Flipkart and many more. With such a varied portfolio of partners, PAYBACK Members can earn points on everyday shopping and redeem for attractive rewards of their preference.
PAYBACK India has been a recipient of numerous awards, the recent one being ‘Best Use of Partnership in a Loyalty Program & Best Big Data Analytics Team of the Year – Loyalty Summit in Feb 2019’, ‘North India Best Employer Award 2018’ conferred by World HRD Congress & CHRO, ‘Best Card Based Loyalty Program’, ‘Best Use of Partnership in a Loyalty Program’ & ‘Best Big Data Analytics Team of the Year’ at the 11th edition of Customer Loyalty Summit, Big Data & Analytics Converge & the Customer Engagement Summit’ in February 2018.
For more information: www.payback.in